Our client a fast-growing company providing a Saas solution for Accounting Teams. They are looking for a Customer Support Specialist with an accounting background to help the users of their software. You will handle support tickets create help content and work with tools like Gainsight PX to support customers. It may be you are working in accounts at the moment, with an interest or experience in supporting customers, and an interest in Technology solutions.
Responsibilities:
- Respond to customer inquiries via chat, email, and ticketing systems
- Troubleshoot and escalate product issues
- Create and update help articles and tutorials
- Analyse user behaviour and support Customer Success using Gainsight
- Collect feedback to help improve the product and user experience
Requirements:
- 2+ years in customer support, customer success, or educational content
- Strong communication, problem-solving, and organizational skills
- Experience with Microsoft 365/SharePoint
- Accounting background or experience with accounting software/workpapers
- Bonus: SaaS experience, content performance tracking, or UX knowledge
Benefits:
- Competitive pay and benefits
- Fully remote work
- A chance to shape customer experience and content strategy
- Supportive, collaborative team making an impact in the accounting industry
By applying for this Customer Support Specialist role, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us. We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing.
We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies.
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
Stay updated on job opportunities! Join our WhatsApp and Telegram Job Alert Groups:
Job search assistance
Join Our Job Update Communities
Get fast job alerts, remote opportunities & visa updates instantly.
Join Telegram
WhatsApp Channel
Freelance job listings JobHorizon Whatsapp
JobHorizon Telegram
Disclaimer: Gistmox Job Banks is an independent platform dedicated to providing information about job openings. We are not affiliated with, nor do we represent, any company, agency, or agent mentioned in the job listings. Please refer to our Terms of Services for further details.