Breezy HR is end-to-end recruiting software designed to optimize your recruiting process and delight your entire team. Bring everyone on board in less time (and with less hassle) with our user-friendly, feature-rich platform with always Unlimited Users (even on our Free Forever plan!), and Unlimited Jobs on every paid plan. Your hiring process will a productivity boost with our unique, visual approach to pipeline management. A simple drag & drop interface means anyone (so, everyone!) on your team will be up and running in minutes, and Breezy Tasks ensure nothing falls through the cracks. You’ll connect with candidates and make better decisions, sooner, too: From the all-new Candidate Match Score (which instantly calculates your best-fit applicants) to world-class resume parsing that lays everyone out on uniform, individual cards; to our scorecarding system and Interview Guides that flex to objectively handle everyone’s input on a candidate. Need to assess soft skills like a second language or salesmanship? Our integrated one-way video questions and live video interviews let you evaluate these important qualifications earlier than ever. Our iOS and Android apps let your real-time conversations flow, notify your team about important events, and keep everyone on the same page –no matter where they are. Hired a recruiter? Bring ’em on board! We built Breezy to support the diversity of modern teams, so recruiters can help your team find, vet, and hire your best candidates, faster. And when you want to optimize your recruiting ROI, we’re ready for you: We’ve put reporting and analysis at your fingertips, so you can hone in on pipeline sticking points or ID the sourcing that’s bringing you the superstars.
As a Breezy HR Customer Success Agent, you’ll use your enthusiasm and empathy to help us troubleshoot, understand, and delight our incredible customer base. With over 60,000 active users, we need your help to maintain and communicate in line with our sky-high standards and ambitious product plans.
We have a unique approach to customer service; giving you a script to follow and expecting robotic output just isn’t our style. You can feel free to use your own easygoing voice, and we’ll support you with all the resources you need to make sure our customers are well-informed, well-oiled recruiting and hiring machines.
Responsibilities:
This is a full time remote position and we’re looking for someone who can work 9am to 6pm EST.
- You know that the best way to answer customer questions is to start from a solid knowledge base, so you’ll get to know and navigate Breezy inside-out and top-to-bottom.
- Since you know it all (and you will!), you’ll be helping our customers achieve their goals inside Breezy the majority of the day. You’ll be walking them through processes and minor hiccups with patience and a sense of humor, but …
- You know enough to know when you just don’t know. Then it’ll be your job to escalate issues further up our little chain of command, or reach out to other teammates for help. You’ll recognize when a customer might be a good fit for a demo, or might need some extra tech attention to get their problems solved.
- You’ll be tracking your support metrics and hitting (um, blowing past?) goals we set for our customer success team – these are numbers like response time and customer satisfaction (but you can handle that, right?).
- You’ll be on the front line, so we expect you to keep eyes out for trends in common issues, and help us develop training programs for future customers.
About You
- This isn’t your first rodeo – you should have some experience making customers happy as a primary job function.
- You’re enthusiastic and comfy around technology, the SaaS space, and/or recruiting and human resources (if you’ve got a soft spot for Trello and Intercom, that wouldn’t hurt!)
- You’re even-tempered (dare we say … breezy?), but not passive. We want you to see problems or projects and tackle them head on, but we need you to be kind and professional about it.
About Breezy HR
- Breezy is a web-based, end-to-end recruiting platform and applicant tracking system to help teams attract & hire great employees with less effort.
- Grrrrreat benefits.
- Inside, we’re a small, agile team chock-full of awesomeness and we’re growing fast.
- Working here is completely unlike anything you’ll find in Jacksonville or anywhere in the country… in a very good way. You’ll love it.
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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