Lagos
Customer Service Representative
ANDREA IYAMAH
Yesterday
New
Lagos Full Time Retail, Fashion & FMCG Confidential
Job descriptions & requirements
About Andrea Iyamah
Andrea Iyamah is a globally recognized fashion brand inspired by colour, culture, and nature. Known for its distinctive resort wear and contemporary designs, the brand is committed to delivering exceptional quality and a premium customer experience across all touchpoints.
Join Our Job Update Communities
Get fast job alerts, remote opportunities & visa updates instantly.
Join Telegram
WhatsApp Channel
JOB OVERVIEW
The Customer Service Representative will serve as the first point of contact for customers, ensuring a seamless and positive brand experience across all communication channels. This role requires strong communication skills, attention to detail, and the ability to manage customer interactions efficiently using Shopify Helpdesk and other support tools.
RESPONSIBILITIES:
Customer Support & Engagement
- Respond promptly to customer inquiries via email, chat, social media, and phone
- Provide accurate information on products, orders, shipping, returns, and policies
- Deliver a personalized, professional, and brand-aligned customer experience
- Resolve customer complaints efficiently while maintaining a positive tone
Order Management & Support
- Manage and track customer orders through Shopify and Shopify Helpdesk
- Assist customers with order placement, modifications, cancellations, and follow-ups
- Monitor order status and proactively communicate delays or issues
- Process returns, exchanges, and refunds in line with company policies
CRM & Data Management
- Maintain accurate customer records and interaction history within the helpdesk system
- Tag, categorize, and escalate issues appropriately within Shopify Helpdesk
- Generate basic reports on customer inquiries, complaints, and resolutions
Collaboration & Continuous Improvement
- Work closely with sales, logistics, and operations teams to resolve customer issues
- Provide feedback on recurring customer concerns to improve processes and products
- Stay updated on product knowledge, promotions, and brand policies
REQUIREMENTS & QUALIFICATIONS:
- Minimum of OND/HND/Bachelor’s degree in a relevant field
- At least 2–3 years’ experience in customer service, preferably in fashion retail or e-commerce
- Hands-on experience with Shopify and Shopify Helpdesk (or similar CRM tools) is required
- Excellent written and verbal communication skills
- Strong problem-solving and conflict resolution abilities
- High level of professionalism and emotional intelligence
- Ability to multitask and manage time effectively in a fast-paced environment
- Strong attention to detail and organizational skills
- Proficiency in Microsoft Office tools
BENEFITS:
₦300,000 – ₦400,000 (Negotiable based on experience and expertise)
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
Stay updated on job opportunities! Join our WhatsApp and Telegram Job Alert Groups:
Job search assistance
Freelance job listings JobHorizon Whatsapp
JobHorizon Telegram
Disclaimer: Gistmox Job Banks is an independent platform dedicated to providing information about job openings. We are not affiliated with, nor do we represent, any company, agency, or agent mentioned in the job listings. Please refer to our Terms of Services for further details.