Our product helps health & wellness practitioners (e.g. massage therapists, physical therapists, etc.) reduce paperwork, stay organized, and ultimately we free up their time so they can spend more time with clients and less time managing administrative tasks.
We are bootstrapped, product-led, and profitable. Officially, we’re based in Toronto, but each of us work remotely (and always have).
We are hiring a full-time Customer Support Representative to provide product information, educate customers, and resolve any emerging problems that our customers might face with accuracy and efficiency. You will be working directly with customers to support them, maintain and grow existing relationships, identify product improvement opportunities, and reduce churn.
The work hours for this role are Monday to Friday from 9am to 5pm Eastern.
Who we are:
Our product helps health & wellness practitioners (e.g. massage therapists, physical therapists, etc.) reduce paperwork, stay organized, and ultimately we free up their time so they can spend more time with clients and less time managing administrative tasks.
We are bootstrapped, product-led, and profitable. Officially, we’re based in Toronto, but each of us work remotely (and always have).
Join Our Job Update Communities
Get fast job alerts, remote opportunities & visa updates instantly.
Join Telegram
WhatsApp Channel
Requirements:
We’re looking for someone that customers will consider a pleasure to work with. We’ve found the following to be critical to thrive in this position:
- Active listening
- A friendly tone
- Clear & concise writing
- Critical thinking & problem solving
- Compassion, empathy, & patience
Responsibilities:
- Respond to support inquiries through our support ticket system (both written and camera-on video replies), over the phone, via Google Meet, and via chat
- Keep our knowledge base up-to-date
- Create short product videos to teach best practices
- Identify gaps in our product that impact the success of our customers
- Work with our Product and Development teams to ensure issues are resolved
- Identify opportunities for customer training in a proactive way
- Complete quarterly, customer experience-enhancing projects (aligned with your areas of interest)
Qualifications:
- 2+ years of experience in a Customer Support or Technical Support role for a software product (SaaS support experience is a plus, but not a dealbreaker)
- Experience in building and maintaining strong relationships with customers
- Experience working closely with other functions like Development, Marketing, and Product
- Experience working with a support platform like Zendesk, Help Scout, Intercom, etc.
Why join us:
We’re a team that loves what we do and we all thrive on our ability to make an impact. We are here to take the stress out of running a small health & wellness clinic. Our goal is for our community’s health & wellness providers to be happy, healthy, and achieve career longevity.
You’ll be joining a small, tight-knit support team that’s empathetic, supportive, and genuinely good at what they do. Customers tell us this constantly – it shows up in CSAT scores, NPS surveys, and unsolicited thank-you messages. We take care of our customers, and we take care of each other.
Benefits:
- Salary: $50,000 CAD
- Vacation: 11 public holidays, 15 vacation days, and a bonus Friday off every month (for meeting metrics)
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
Stay updated on job opportunities! Join our WhatsApp and Telegram Job Alert Groups:
Job search assistance
Freelance job listings JobHorizon Whatsapp
JobHorizon Telegram
Disclaimer: Gistmox Job Banks is an independent platform dedicated to providing information about job openings. We are not affiliated with, nor do we represent, any company, agency, or agent mentioned in the job listings. Please refer to our Terms of Services for further details.