Customer Support Manager

Responsibilities:

• Lead and manage the technical support team.
• Supervise and improve customer service processes.
• Resolve complex incidents and ensure optimal response times.
• Coordinate with development teams to resolve technical issues.
• Implement strategies to improve customer satisfaction and loyalty.
• Analyse and report on support performance, including:

1. Average response and resolution time (SLA and TTR).
2. Volume and classification of support tickets.
3. Customer satisfaction (CSAT, NPS, CES).
4. Analysis of trends and recurring issues.
5. Team workload and operational efficiency.

Requirements:

• Experience in managing technical support teams or customer service in technological environments.
• Leadership, problem solving and continuous improvement skills.
• Ability to work with metrics support and analysis tools (Zendesk, Freshdesk, Jira, Power BI, etc.).
• Upper-intermediate level of English.

• Knowledge in software, SaaS or technological solutions for logistics, transport or ports.
• ⁠Upper-intermediate level of French.

• Stable job position.
• Flexible working hours.
• Day off on your birthday.
• Flexible remuneration.
• Hybrid/remote teleworking.
• Life and accident insurance.
• Subsidised health insurance.
• Continuous training.
• Possibility of internal promotion.
• Professional career plan.
• Other social benefits (loyalty trip, etc.).

Method Of Application

Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.

APPLY HERE

Deadline: Not Disclosed

Stay updated on job opportunities! Join our WhatsApp and Telegram Job Alert Groups:

Job search assistance

Freelance job listings JobHorizon Whatsapp
 JobHorizon Telegram

Disclaimer: Gistmox Job Banks is an independent platform dedicated to providing information about job openings. We are not affiliated with, nor do we represent, any company, agency, or agent mentioned in the job listings. Please refer to our Terms of Services for further details.