Customer Service Representative

Lagos

• We are seeking a proactive, customer-oriented Customer Service Representative (CSR) to join our team.
• The ideal candidate will manage customer inquiries, resolve complaints, process orders, and ensure a smooth customer experience across all communication channels.

Responsibilities:

• Respond quickly to customer inquiries via phone, email, social media, and live chat.
• Address product or service complaints professionally and efficiently.
• Provide accurate information about products, services, pricing, and policies.
• Process orders, forms, applications, and requests.
• Update and maintain customer records in the system.
• Follow up with customers to ensure satisfaction and resolve issues.
• Escalate complex problems to the appropriate department when needed.
• Identify opportunities for upselling or cross-selling products and services.
• Achieve individual and team performance targets (response time, resolution time, customer satisfaction ratings).

Requirements & Qualifications:

• Minimum of an OND / HND / Bachelor’s Degree in a relevant field.
• 1 – 2 years of experience in customer service or call centre roles (preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.
• Proficiency in Microsoft Office and CRM systems.
• Positive attitude and excellent interpersonal skills.

Benefits:

Salary
N75,000 monthly.

• Customer-centric approach
• Emotional intelligence
• Attention to detail
• Teamwork and collaboration
• Adaptability and resilience.

Method Of Application

Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.

APPLY HERE

Deadline: Not Disclosed

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