Lagos
Job summary
Our renewable energy client is seeking a customer-focused and proactive Customer Service Representative to serve as the first point of contact for customers. This role is key to delivering a positive customer experience while supporting the company’s mission to provide clean, reliable energy solutions.
Min Qualification: Degree Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time – 9 to 5 Applicant Location: Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Handle inbound customer inquiries via phone, email, and walk-ins in a professional and timely manner
- Resolve customer complaints and escalate complex issues to the appropriate teams
- Maintain accurate records of customer interactions and service requests
- Educate customers on products, services, billing processes, and payment options
- Follow up on open service tickets and ensure timely resolution
- Collaborate with technical and field teams to address customer concerns
- Prepare daily/weekly reports on customer feedback and service trends
- Contribute to improving customer service processes and satisfaction metrics
Requirements:
- OND/HND/Bachelor’s degree in any relevant discipline
- Minimum of 1–3 years of customer service experience
- Excellent verbal and written communication skills
- Strong interpersonal skills and a customer-first mindset
- Ability to remain calm and professional under pressure
- Proficiency in Microsoft Office and basic CRM or ticketing tools
Preferred qualifications:
- Experience in the energy, utilities, or telecoms sector
- Familiarity with renewable energy products (solar systems, inverters, etc.
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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