Socialware operates an industry leading CRM, automation and analytics platform used by creators and agencies generating tens of millions in monthly revenue across the creator economy. We’re on the forefront of building products that are changing how creators monetise and how agencies scale – used by tens of thousands of leading content creators worldwide. Profitable for 5+ years, bootstrapped, now raising our first round to accelerate growth. Small, tight-knit team that ships fast and punches well above its weight. Remote-first, distributed across Southeast Asia, Europe, Dubai and Australia.
We’re looking for a sharp, high-agency operator to take ownership of customer onboarding, growth, and business operations at a profitable SaaS platform in the creator economy. Your primary job is getting customers live on our platform and generating revenue – then driving adoption, retention, and growth from there.
This is a full-time, long-term role (not freelance or part-time). You’ll work directly with the CEO and be a key business-side hire outside of product/engineering.
Exposure to adult industry / creator economy – you need to be genuinely comfortable with that.
Responsibilities:
- Own the full customer onboarding process end to end – from signup to first revenue
- Be the primary point of contact for customers during setup and early usage
- Coordinate with the product and engineering team on KYC, payments, payouts, and go-live matters
- Chase when things stall – nothing sits untouched for days
- Build repeatable onboarding playbooks where none currently exist
- Communicate product updates and new features to existing customers – if we ship something and nobody uses it, that’s your problem
- Set up and run customer communication (product updates, announcements, tips)
- Own the company’s marketing presence – website, social media, email, content
- Build repeatable acquisition channels (affiliates, content, outbound, events, partnerships)
- Manage vendor and partner relationships as needed
- Identify operational gaps and build processes to fix them before they become problems
Requirements:
- 2+ years experience in operations, customer success, account management, or a generalist startup role
- You’ve onboarded clients or customers onto a product/agency before – you know what the process looks like and what goes wrong
- SaaS, startup, or fast-moving online industry experience (creator economy, crypto, web3, e-commerce, gaming) – you understand the pace and chaos of early-stage
- Fluent written/verbal English – you’ll be writing emails to & calling with customers, partners, and stakeholders daily
- You make decisions and move without waiting for permission
- Organized enough to track multiple customers, multiple workstreams, and multiple deadlines without dropping things
- Comfortable with modern tools/softwares (Slack, ClickUp, Telegram, etc.)
- Bonus: OnlyFans/OFM, adult, crypto, gambling or creator economy experience
- Bonus: marketing experience (email campaigns, social media, website management)
- Bonus: management experience or experience running your own project/business
Benefits:
- Full-time role, $4,000-8,000/month USD depending on experience
- Performance-based compensation (revenue share on platform growth you drive) for the right person
- Long-term stability – profitable company for 5+ years
- Remote-first, async-first culture with fast decision-making
- Direct access to the CEO, real ownership, and a clear path to a leadership position as the company scales
- You’ll have visibility into every part of the business from day one
About the job
- Posted on 4 hours ago
- Apply before May 8th, 2026
- Job type Full-Time
- Salary $50,000 – $74,999 USD
- Category Sales and Marketing
- Region Anywhere in the World
- Skills CRM Customer Relationship Management Digital Marketing Operations Management Project Management SaaS Onboarding Strategic Planning Partnership Building Process Improvement KPI Tracking Go-to-Market Strategy Stakeholder Communication
Timezone:
Must be between GMT+0 (e.g. UK) and GMT+8 (e.g. Bali), or willing to work those hours.
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
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Deadline: Not Disclosed
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