Customer Service Representative

Lagos

• We are looking for an enthusiastic Customer Service Representative who will be able to deliver great customer service to our clients, thereby fostering the growth of our organization.

Responsibilities:

• Providing introductory information to prospective and new customers
• Handling customer complaints and troubleshooting issues with products or services
• Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
• Accessing databases to retrieve account information for customers
• Letting customers know about additional products or services that might benefit them
• Escalating queries and concerns when necessary
• Updating customer records following each contact
• Staying up to date on the latest products and services an organization provides

Qualifications/Requirements:

• Interpersonal communication skills to ensure positive interactions with customers
• Analytical and problem-solving skills to diagnose problems and recommend effective solutions
• Multitasking and organizational skills to work on multiple issues at one time
• Active listening and communication skills to provide concise answers to inquiries
• Time-management skills to respond to customer emails, calls and web chat messages promptly
• Teamwork skills.

Method Of Application

Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.

APPLY HERE

Deadline: Not Disclosed

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