Remote
$49K – $78K (Employer provided)
- ures multi-channel and omni-channel Customer communications are addressed and responded to consistently and timely in a manner which satisfies Customers needs and helps to retain business and build customer loyalty by evaluating and advising on a multitude of moderately complex factors which cover a large variety of AFA products and services. Requires a high degree of analysis and judgment in accordance with Company policies, insurance law, IRS guidelines, coverage record and adjusting/billing guidelines while communicating/tailoring complex factors into a simplistic message that the Customer understands. * A
- s in a professional, knowledgeable, positive manner and works effectively under pressure when needed in a very fast paced environment while maintaining excellent written and verbal communication skills. Embraces change and positively implements updated process and strategy by demonstrating a proactive approach for problem solving and communicating solutions; provides consult support for complex Customer inquiries needing additional research; informs leadership immediately if common issues arise and utilizes ability to research and analyze Customer complaints in order to provide resolutions which support a culture of timely, Customer focused, responses which provide the best Customer Experience. * C
- sistently follows and adheres to stated team/department metrics such as minimum call flow accuracy levels, schedule adherence and availability requirements, achieves a minimum number of multi-channel and omni-channel Customer communications while maintaining average handle times and after call work times which meet stated requirements per team, meets or exceeds minimum work schedule and attendance adherence’s, all while possessing and sharing a positive, collaborative tone which supports the team and department environment. SKI
LLS Exc
- ellent verbal and written communication skills with special attention to speaking clearly and enunciating Int
- erpersonal skills and the ability to develop and maintain relationships with peers and leaders Goo
- d organizational, administrative and time management skills Abi
- lity to be action oriented and focus on timely completion of tasks Exc
- ellent decision quality Exc
- eptional skills in keyboard, PC Windows-based software and Microsoft Office Dri
- ve for results through self-motivation Cre
- ative in finding solutions to Customers needs Cri
- tical thinking Act
- ive listening skills Ada
- ptability, stress tolerance, empathy and resilience Pro
- mpt and reliable Abi
- lity to be flexible in work schedule, including a willingness to work overtime as needed Abi
- lity to keep composure and retain a positive tone and attitude Com
- passion for Customers with their changing needs Foc
- used on providing the best Customer Experience May
- need the ability to speak Spanish Com
pensation range: ($49,220.03-$77,532.97/yr) plus may be eligible for an annual discretionary company bonus. Actual compensation within that range will be dependent upon the individual’s skills, experience, qualifications, and geographic location. For a general description of all employment benefits, cli
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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