Remote
$19.00 – $26.42 Per Hour (Employer provided)
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive customer experience. Your ability to communicate effectively and resolve issues will be crucial in maintaining our reputation for outstanding service.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle customer complaints with empathy and professionalism, striving for resolution on the first contact.
- Perform data entry tasks to maintain accurate customer records and update account information as necessary.
- Conduct outbound calling to follow up on customer inquiries or promote new services.
- Collaborate with team members to improve service processes and enhance customer satisfaction.
- Utilize Microsoft Office applications for documentation and reporting purposes.
- Maintain call center standards by adhering to established protocols for phone etiquette and communication.
Requirements:
- Strong communication skills with the ability to convey information clearly and effectively.
- Proficiency in English; bilingual or multilingual skills are highly desirable.
- Experience in customer support or client services, preferably within a call center environment.
- Familiarity with sales techniques to assist in upselling products when appropriate.
- Excellent computer skills, including data entry accuracy and proficiency in Microsoft Office applications.
- Ability to analyze customer needs and provide tailored solutions.
- Previous experience in cash handling is a plus.
- Strong typing skills with attention to detail for accurate documentation of interactions. Join us as we strive to provide unparalleled service to our customers while fostering a supportive work environment that encourages growth and development!
Job Types: Full-time, Part-time
Pay: $19.00 – $26.42 per hour
Expected hours: No less than 20 per week
Benefits:
- On-the-job training
- Professional development assistance
- Referral program
- Work from home
People with a criminal record are encouraged to apply
Work Location: Remote
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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