Lagos
Job summary
A Customer Service Representative serves as the first point of contact for customers. They provide information, answer questions, resolve complaints, and ensure customer satisfaction through effective communication and problem-solving skills.
Min Qualification: OND Experience Level: Entry level Experience Length: 1 year Language Requirement: English Working Hours: Full Time – 9 to 5 Applicant Location: Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person
- Resolve customer complaints in a professional and timely manner
- Provide accurate information about products, services, pricing, and policies
- Process orders, returns, refunds, or exchanges
- Maintain customer records and update account information
- Escalate complex issues to the appropriate department when necessary
- Follow up with customers to ensure issues are resolved
- Meet performance targets such as response time and customer satisfaction
Requirements:
- Strong communication and interpersonal skills
- Active listening and problem-solving abilities
- Patience and emotional intelligence
- Basic computer and data entry skills
- Ability to multitask and manage time effectively
- Attention to detail
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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