Lagos
Job summary
The Customer Service Representative will be responsible for managing customer interactions, resolving inquiries, and ensuring a seamless client experience from initial contact through project completion.
Min Qualification: Degree Experience Level: Entry level Experience Length: 1 year Working Hours: Full Time – Full Time
Job descriptions & requirements
Customer-centric attitude Strong organizational skills Emotional intelligence and patience
Responsibilities:
- Respond promptly to customer inquiries via phone, email, and social media platforms
- Provide accurate information about products, services, pricing, and timelines
- Manage and track customer orders, complaints, and feedback
- Maintain strong relationships with clients to ensure repeat business
- Collaborate with the design and operations teams to ensure client satisfaction
- Process orders, invoices, and follow-ups efficiently
- Keep records of customer interactions and transactions
- Identify and escalate priority issues when necessary
Requirements:
- Minimum of OND/HND/BSc in any relevant field
- 1–3 years of experience in customer service (preferably in retail, lifestyle, or interior décor)
- Excellent communication and interpersonal skills
- Strong problem-solving ability and attention to detail
- Proficiency in Microsoft Office and basic CRM tools
- Ability to multitask and work in a fast-paced environment
- Professional appearance and customer-oriented mindset
Key Competencies:
- Customer-centric attitude
- Strong organizational skills
- Emotional intelligence and patience
- Team player with a positive attitude
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
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Deadline: Not Disclosed
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