Lagos
The Customer Service Representative is responsible for providing prompt, professional support to customers by responding to inquiries, resolving complaints, and ensuring overall customer satisfaction in line with company standards.
Responsibilities:
– *Customer Support*: Respond to customer inquiries via phone, email, chat, or in-person with accurate information
– *Issue Resolution*: Investigate and resolve customer complaints promptly and escalate complex issues to supervisors when necessary
– *Record Keeping*: Maintain detailed records of customer interactions, transactions, and feedback in the CRM system
– *Product/Service Knowledge*: Maintain up-to-date knowledge of company products, services, and policies to advise customers effectively
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– *Follow-up*: Conduct follow-up calls or emails to ensure customer issues are fully resolved
– *Collaboration*: Liaise with sales, technical, and logistics teams to address customer needs
– *Reporting*: Submit daily/weekly reports on customer feedback, common complaints, and service trends
Requirements:
– *Education*: OND/HND/BSc in any discipline. Certificates in Customer Service or related field is an added advantage
– *Experience*: 2-3 years customer service experience preferred
– *Skills*:
– Excellent verbal and written communication
– Strong problem-solving and conflict resolution abilities
– Proficiency in MS Office, MS Excel (Spreadsheet) and CRM software
– Patience, empathy, and a customer-first attitude
– Ability to work under pressure and meet targets
– *Attributes*: Professional, proactive, team player, high integrity
*Working Conditions*
– *Hours*: Monday – Friday, 8:00am – 5:00pm. May include weekends or shifts based on business needs
– *Environment*: Office-based with occasional remote support
Job Type: Full-time
Pay: ₦100,000.00 – ₦120,000.00 per month
Education:
- Higher National Diploma (Preferred)
Experience:
- Demand officer, Business relations.: 2 years (Required)
Language:
- English (Required)
Location:
- Lagos (Required)
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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