Job details
Pay
- £13 – £25 an hour
Job type
- Part-time
Shift and schedule
- Weekend availability
- Flexitime
Location
London EC2M 7PR
BenefitsPulled from the full job description
- Flexitime
- Work from home
Full job description
About Us
We are a Swiss company specialising in lab-grown memorial diamonds and custom jewellery. With a presence in multiple global markets, we are driven by one mission: to support individuals in honouring the memories of their loved ones through timeless, meaningful creations. Our work is personal, emotional, and rooted in empathy — and our team reflects those values every day.
Job Overview
We’re seeking a warm, dependable, and emotionally intelligent Customer Service & Logistics Representative to join our team. This is a hybrid, part-time position ideal for someone who excels in client interaction, has a keen eye for detail, and is comfortable supporting both virtual and in-person client needs.
Responsibilities:
- Provide compassionate, personalised support to clients via phone, email, Zoom, and in-person meetings
- Manage customer inquiries from initial outreach through order fulfillment and delivery
- Maintain a high standard of communication, ensuring timely and thoughtful follow-ups
- Coordinate local logistics, including pickups and deliveries across London (occasionally supporting domestic/international shipments)
- Collaborate with cross-functional teams (Marketing, IT, Communications) to improve the overall client experience
- Support weekend and off-hour calls as needed on a rotating basis
- Maintain records and client data accurately in CRM and other platforms
Requirements:
- Must be based in Greater London and legally authorised to work in the UK.
- Prior experience in customer service, client relations, or operations (especially in luxury, healthcare, or memorial services industries)
- Strong interpersonal skills with the ability to provide emotional support in sensitive situations
- Tech-savvy and comfortable using Google Workspace, Microsoft Office, and CRM tools (e.g., HubSpot, Zendesk)
- Highly organized, self-motivated, and capable of managing multiple priorities
- Availability to work flexible hours, including some evenings and weekends
- Bonus: Experience with logistics and shipping coordination, including working with major courier services
- Bonus: Valid driver’s license and/or access to local transportation for client visits or courier tasks
- Bonus: Additional experience in areas such as jewellery, marketing, photography/videography, or design will be considered a strong plus
Benefits:
- Competitive hourly compensation based on experience
- Performance-based commissions
- A hybrid work environment with flexible scheduling
- A collaborative, compassionate, and mission-driven team culture
- Unique opportunity to make a real emotional impact on people’s lives
Job Type: Part-time
Pay: £13.00-£25.00 per hour
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Expected hours: 10 – 20 per week
Benefits:
- Flexitime
- Work from home
Experience:
- Customer service: 2 years (preferred)
Work Location: Hybrid remote in London EC2M 7PR
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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