- Remote
Job Details
- Part-time
- $12 – $16 an hour
- 7 hours ago
Benefits
- Paid time off
- 401(k) matching
- Opportunities for advancement
Full Job Description
Customer Service & Sales Representative (Plumbing Industry)
Remote | Part-Time | $12–$16/hr (DOE) | M-F
Are you friendly, reliable, and confident on the phone?
Do you enjoy helping people and building rapport through conversation? Are you ready to join a company that truly values its team and rewards hard work? If you’re looking for a stable, professional role with growth potential — this could be the perfect fit!
About Us
We’re a family-owned plumbing and drain service company providing high-quality solutions with Integrity, Honesty, Respect, Teamwork, and Kindness at the core of everything we do. We believe great service starts with great people — and we’re proud to support a team that’s motivated, caring, and committed to doing things right.
What You’ll Do
As a Customer Service & Sales Representative, you’ll be the first point of contact for our customers — delivering exceptional service while identifying opportunities to connect them with the right products and solutions. You’ll thrive in a fast-paced, phone-based environment where relationship-building, active listening, and sales skills go hand in hand.
Responsibilities:
- Answer and place inbound/outbound customer care and sales calls with professionalism, confidence, and empathy
- Engage customers in consultative conversations to understand their needs, recommend services, and book appointments
- Proactively identify opportunities to upsell or cross-sell products and services that add value for customers
- Handle inquiries, schedule technicians, and ensure seamless communication between customers and the operations team
- Accurately follow company procedures for scheduling, documentation, and follow-up
- Meet and exceed individual and team goals related to sales, scheduling accuracy, and customer satisfaction
Qualifications/Requirements:
- 3+ years of customer service experience, preferably in a call center phone-based (trades) environment
- Ability to work independently and in a remote environment
- Some entry-level sales or goal-driven experience (upselling, lead follow-up, or appointment booking)
- Service Titan experience a plus
- Strong communication and active listening skills
- The ability to multitask, stay organized, and follow through on details
- Comfort using multi-line phone systems, Microsoft Office, and Google Workspace
- A dependable, proactive attitude and a desire to grow with the company
Benefits:
- Competitive pay: $12–$16/hour (based on experience)
- Flexible PTO plan (vacation, personal, and sick leave)
- 401(k) with company match
- A supportive, team-oriented remote environment that values communication and accountability
- Ongoing training and career growth opportunities within a respected local company
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
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Deadline: Not Disclosed
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