Printeez is a fast-growing print-on-demand platform helping businesses across North America bring their branded products to life for custom apparel and more. We move fast, we iterate constantly, and our product is getting better every week.
Our CS team is not a call centre. It’s a small, tight-knit group of people who care deeply about the customers they serve and who are coached, supported, and recognized for their performance. We’re scaling rapidly, and this role is at the heart of that growth.
Why join Printeez ?
Real growth path : We’re scaling fast. Top performers become senior agents, specialists, or team leads. The opportunity is real, not a promise on paper.
Truly remote, no games : 100% remote, no commute, no micromanagement. We care about results and how you treat customers and teammates.
Your ideas get heard : When you spot way to do something, we actually listen and implement it.
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Responsibilities:
- Handle inbound tickets, live chat, and phone calls in both English and French. You switch languages as naturally as you breathe
- Help customers with order status, production timelines, reprints, refunds, artwork issues, and account questions.
- Become a Printeez platform expert, you’ll be the person customers trust to know the system inside-out.
- Onboard new customers via video call and guide them through the platform for the first time.
Qualifications/Requirements:
- Fully bilingual : English AND French, written and spoken, professional level in both. This is non-negotiable.
- 1–2+ years in customer service : you know what a good CS interaction looks like because you’ve been doing this.
- Tech-savvy : you pick up new software fast and aren’t intimidated by new tools
- Remote-work ready : you’ve worked remotely before and know how to stay disciplined, accountable, and communicative without anyone watching over your shoulder.
- Reliable internet + professional, quiet remote workspace
- Available Monday–Friday, Full-time (possibility of overtime during black friday season)
Benefits:
experience in e-commerce or print-on-demand, familiarity with Zendesk or RingCentral, or a track record of handling high ticket volumes with consistently high quality.
We sincerely thank every candidate who takes the time to apply. Due to the high volume of applications we receive, only candidates selected for an interview will be contacted. If you do not hear from us within 3 weeks of submitting your application, please consider that your application was not retained at this time. We encourage you to apply again for future opportunities. We keep all CVs on file for 6 months.
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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