Liverpool
Hybrid work
£25,877 – £27,515 a year – Full-time
Job details
Pay
- £25,877 – £27,515 a year
Job type
- Full-time
Shift and schedule
- Rotating shift
Location
Liverpool
Join Our Job Update Communities
Get fast job alerts, remote opportunities & visa updates instantly.
Join Telegram
WhatsApp Channel
BenefitsPulled from the full job description
- Flexible schedule
Full job description
Job Title: Customer Service Representative
Location: Liverpool – Mersey Chambers with Hybrid Working
Salary: £25,877 – £27,515 plus up to £2,000 performance-related bonus
Working Hours:
Hybrid model with a minimum of 3 days in the office (but your welcome to come in more often if you wish!) including work-life balance meets flexibility with three rotating shift patterns
Early Shift: 8:00am – 16:30pm
Mid Shift: 9:00am – 17:30pm
Late Shift: 11:00am – 19:30pm
An Exciting Opportunity to Kickstart Your Career in Insurance!
Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job – it’s your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We’re looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance – and we want YOU to be part of our journey!
Responsibilities:
- Crushing Your Goals & KPIs: Every day, you’ll have the chance to hit exciting targets and make a real impact on our team’s success. As you grow and improve, so will your salary!
- Achieving Quality Excellence: Delivering fantastic service will be your superpower. You’ll shine in call audits and always strive to meet our high-quality standards.
- Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You’ll turn difficult situations around with your patience, empathy, and problem-solving skills.
- Handling Policy Queries & Changes: You’ll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies.
- Providing VIP Service to Every Customer: Whether helping a regular customer or someone facing a tough time, you’ll go above and beyond to make their experience amazing.
- Being a Brand Ambassador: You’ll proudly represent our brand and values, creating an exceptional experience for everyone you interact with.
Qualifications/Requirements:
- Motivation & Drive: You’re passionate about providing exceptional service, tackling challenges head-on, and continuously improving.
- Strong Communication Skills: You’ll be on the phone and webchat – and you’re great at explaining things clearly and making customers feel heard and valued.
- Empathy & Patience: You can handle tricky situations with grace and always put customers first, especially those who might need a little extra care.
- Goal-Orientated: You love a challenge and take pride in hitting your targets and achieving your personal best.
- Attention to Detail: Accuracy matters – and you’ve got an eye for it when it comes to managing insurance policies.
Why This Opportunity is So Exciting:
- Career Growth with Pay Increases: Start with us and watch your career take off! With full training provided, you’ll gain valuable skills and experience that will set you up for long-term success. Plus, as your experience grows, so does your pay!
- Join an Amazing Team: You won’t just be another employee – you’ll be part of a team that’s supportive, friendly, and always pushing each other to be better.
- Endless Development Opportunities: We believe in continuous growth. As you master new skills and build your expertise, there’s always a chance to level up.
- A Fun and Dynamic Environment: This isn’t your average job. With a positive, high-energy vibe, we make work enjoyable while achieving great things together.
Why You Should Apply:
This is not just a job; it’s an exciting opportunity to make an impact, develop professionally, and be part of something big. If you’re eager to grow, love helping others, and want to be part of a team that values YOU, this is the place for you. Don’t miss out on the chance to kickstart your career in the insurance industry with a company that’s all about growth, rewards, and success!
Ready to Take the Leap?
If you’re ready to make a real difference, hit new heights, and grow your career with us, we want to hear from you! Apply today and let’s make great things happen together.
Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- We run through walls for our customers and each other
- We challenge the status quo
- We succeed when we help those around us succeed
- We decide quickly when the smart thing to do is use our judgement
Benefits:
- A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleague’s:
These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
- Mindful Employer – championing mental health and wellbeing
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- Menopause Friendly accredited – supporting every stage of life
- ️ Armed Forces Covenant signatory – honouring those who serve
- ️ Armed Forces Defence employer recognition scheme – Supporting those who serve
- Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- Best Place to Work for Development – proud to be investing in people’s future
- • Best Place to Work for Women – breaking down barriers to women’s career progression
If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
Stay updated on job opportunities! Join our WhatsApp and Telegram Job Alert Groups:
Job search assistance
Freelance job listings JobHorizon Whatsapp
JobHorizon Telegram
Disclaimer: Gistmox Job Banks is an independent platform dedicated to providing information about job openings. We are not affiliated with, nor do we represent, any company, agency, or agent mentioned in the job listings. Please refer to our Terms of Services for further details.