Remote
About the Role
At Mentor, everything we do is built around our mission: To equip care providers with secure, intuitive software that puts young people at the heart of care, driving safer, stronger outcomes.
Our software helps children’s homes and care providers evidence the incredible work they do every day. The moment a new provider finds us, that first conversation matters. That’s where you come in.
We’re looking for an organised, proactive Sales Development Representative who genuinely cares about people, listens well, and keeps momentum moving. Someone who can turn an enquiry into a meaningful connection and make providers feel supported from the very first touchpoint.
If this sounds like you… join our growing team.
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Responsibilities:
Be the first voice providers hear
- Respond quickly to inbound enquiries from children’s homes and care services
- Ask thoughtful questions to understand their challenges
- Identify how Mentor can help them evidence safe, consistent care
- Book discovery calls for our Head of Operational Sales
- Make every interaction warm, human, and purposeful
Keep the momentum flowing
- Follow up with leads who need a gentle nudge
- Reach out to warm and cold prospects with clarity and care
- Re-engage older conversations and keep the door open
- Share insights with the team to improve messages and materials
Keep our systems clean and our process smooth
- Maintain accurate CRM records (HubSpot)
- Track your outreach and follow-ups with pride
- Support the sales team with admin, prep, and tidy handovers
- Use sequences and automation properly – nothing messy, nothing missed
Champion the provider’s experience
- Make it easy for providers to understand how we help
- Represent our values in every call, email, and interaction
- Bring empathy to the challenge: we work with people responsible for vulnerable children and our software is designed to support them
Collaboration & Team Support
- Work closely with marketing to give feedback on lead quality
- Share insight from conversations to help improve messaging
- Assist with sales enablement materials where needed
- Champion a great customer experience from first contact onwards
What Great Looks Like in This Role
You:
- Bring warmth and clarity to every conversation
- Balance speed with care: quick responses, thoughtful delivery
- Stay organised even on busy days
- Don’t shy away from picking up the phone
- Follow processes and seek to improve them
- See the difference Mentor makes, and want to be part of that impact
- Are comfortable working independently from home, while staying connected to the team
Requirements:
Essential:
- Experience in an SDR, sales coordination, customer success or similar role
- Confident with email, phone, and digital communication
- Familiarity with HubSpot
- Comfortable managing a steady flow of inbound activity
- Great organisational habits
Benefits:
- Experience in SaaS or service-based roles
- Understanding of children’s services, social care, or regulated settings
- An interest in safeguarding, compliance, or evidence-led practice
What You’ll Get
· Work-from-home flexibility
- A supportive, people-first team
- Autonomy and the chance to shape how our sales function grows
- Training and development tailored to your progression
- A role where your conversations help strengthen safer care for young people
Why This Role Matters
Every children’s home and care provider we speak to is working hard to keep young people safe. They deserve tools that support them properly, and someone who takes the time to understand what they’re facing.
We’re building something that genuinely helps the people in these organisations, freeing up their time to spend with the young people in their care. You’ll play a meaningful part in that from day one. This isn’t a corporate machine, it’s a human, thoughtful, ambitious team that cares deeply about the experience our customers and our people have every day.
Job Types: Full-time, Permanent
Pay: £24,420.00-£35,491.76 per year
Benefits:
- Company pension
- Employee discount
- Flexitime
- Work from home
Work Location: Remote
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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