Location
Egypt, Kenya, Nigeria
Employment Type
Contract
Location Type
Remote
Department
Scale Army Careers
Benefits:
- $400.00 – $600.00 per month • Offers Commission
Our client is a fast-paced U.S. customer support team looking for confident, resilient Customer Support Specialists. Using an autodialer system, you will handle answered calls from U.S. customers, follow a script to engage prospects, and confidently adapt when situations fall outside the script. This role is ideal for candidates motivated by high earning potential and comfortable working in a metrics-driven environment.
Location:
Fully Remote (Work from Home) | 9 AM – 5 PM CST
Responsibilities:
- Handle high-volume answered calls to U.S.-based customers using an autodialer system.
- Follow a structured script to deliver clear, persuasive, and compliant communication.
- Adapt confidently to situations that fall outside the script, ensuring a positive customer experience.
- Transfer qualified prospects to sales representatives efficiently.
- Maintain professionalism, resilience, and a positive attitude, even under frequent rejections.
- Accurately log all customer interactions in the CRM system.
- Collaborate with the team to refine and optimize outreach strategies.
- Stay informed on product offerings and services to provide accurate, updated information.
Qualifications:
Experience
- Minimum 1 year of sales experience in a call center environment.
- 2+ years of customer support experience for U.S.-based clients.
- Prior experience handling outbound calls in healthcare, insurance, or high-end services is a plus.
Skills
- Language Skills: Fluent in English with excellent verbal communication skills.
- Customer Engagement: Confident, resilient, and able to handle high-volume answered calls professionally.
- CRM Proficiency: Ability to log and track interactions accurately.
- Performance Orientation: Commission-driven and comfortable working in a metrics-heavy environment.
- Adaptability: Strong ability to stay composed and solution-oriented when conversations deviate from the script.
What Success Looks Like
- Metrics: Consistently meet daily transfer targets and manage answered calls efficiently.
- Customer Engagement: Build trust and rapport with U.S. clients, ensuring positive interactions and lead quality.
- Process Efficiency: Maintain accurate records and collaborate effectively with the team to improve workflows.
- Adaptability: Confidently handle off-script situations while maintaining professionalism and tone consistency.
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
Stay updated on job opportunities! Join our WhatsApp and Telegram Job Alert Groups:
Job search assistance
Freelance job listings JobHorizon Whatsapp
JobHorizon Telegram
Disclaimer: Gistmox Job Banks is an independent platform dedicated to providing information about job openings. We are not affiliated with, nor do we represent, any company, agency, or agent mentioned in the job listings. Please refer to our Terms of Services for further details.