Moreton in Marsh, England
JOB OVERVIEW
Wildcare is a leading supplier to the ecology and environmental sector, specialising in products and services used for surveying and protecting species such as bats, newts, dormice and other wildlife. We proudly support a diverse customer base across the UK and Europe — from ecologists and environmental consultants to major construction and infrastructure companies, academic institutions, charities, and passionate wildlife enthusiasts.
Based in Longborough in the heart of the Cotswolds, our location reflects everything we stand for. Surrounded by countryside, nature, and protected landscapes, our setting keeps us closely connected to the work our customers do every day. It’s a place where environmental purpose and commercial ambition sit side by side comfortably.
As a growing business, we’re committed to creating a workplace where people feel valued, supported, and able to thrive. Our benefits reflect that commitment and include:
- Growth by Sharing Scheme – rewarding everyone for contributing to Wildcare’s success
- Paid Volunteer Leave – supporting time spent giving back to nature or the community
- Free Flu Jab – keeping our team healthy through the winter
- Free Pay Day Lunch – a monthly moment to connect and celebrate together
- Paid Time for Dentist and Doctor Appointments – because wellbeing matters
- Enhanced Bereavement Leave – offering support during difficult times
- Awareness Day Celebrations – recognising important environmental, cultural, and wellbeing moments throughout the year
Wildcare is a place for people who care about nature, value teamwork, and want to be part of a business making a positive impact in the ecology and construction sectors.
ROLE SUMMARY
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The Customer Service and Sales Executive at Wildcare plays a key role in supporting the business by delivering a high standard of customer service and ensuring the smooth day-to-day operation of sales administration. Acting as a primary point of contact for both business and consumer customers, the postholder will manage enquiries, process orders, and provide accurate information on Wildcare’s products and services. The role requires strong communication, organisational skills, and attention to detail, as well as the ability to work collaboratively with internal teams to ensure an efficient and positive customer experience. All customer interactions should reflect Wildcare’s commitment to professionalism, care, and excellence.
RESPONSIBILITIES:
- Provide customer service and sales support to both B2B and B2C customers
- Process sales orders accurately and efficiently
- Handle customer service enquiries via telephone and email
- Issue VAT receipts as required
- Respond to phone sales enquiries and assist customers with purchases
- Ensure orders are dispatched promptly and provide delivery updates where needed
- Manage proof of delivery requests, liaise with couriers, and arrange collections
- Process returns and refunds in line with company procedures
- Respond professionally to customer complaints and poor reviews, seeking effective resolutions
- Follow up on quotations and sales opportunities
- Chase payment for cash accounts and take deposits where required
- Complete supplier onboarding documentation for customers
- Carry out any other duties appropriate to the role as required by the business
REQUIREMENTS:
- Previous experience in a customer service, sales support, or administration role
- Strong written and verbal communication skills
- Excellent organisational skills with the ability to manage multiple tasks effectively
- Good attention to detail and accuracy, particularly when processing orders and handling documentation
- Confident telephone manner and professional email communication skills
- Ability to build positive relationships with customers, suppliers, and colleagues
- Problem-solving skills with the ability to handle complaints and resolve issues professionally
- Competent in Microsoft Office applications, including Outlook, Word, and Excel
- Ability to work both independently and as part of a team
- A proactive and flexible approach to work
Benefits:
Job Types: Full-time, Permanent
Pay: £28,000.00-£32,000.00 per year
- Bereavement leave
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
- Store discount
- Work from home
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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