London, England
Salary
£29,955 per annum
Basis
Full Time
Job category/type
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Customer services
Date posted
24/03/2026
Job reference
REC006493
At AAT it’s our mission to make it possible for more people to experience the opportunities a career in finance brings, through our accessible qualifications and supportive community.
We are the UK’s leading qualification and professional membership body for vocational accountants. We pride ourselves on providing practical qualifications that meet the needs of both employers and employees, as well as products and services to support our members and customers throughout their careers.
Term: 3 x Fixed Term Contract (12 Months) | 2 x Permanent
Hours: Full time (35 hours per week)
Salary: £29,955 per annum
Location: We have hybrid working in place, with 1-2 days per week, in our office in Canary Wharf.
We’re looking for proactive, customer-focused individuals who are passionate about delivering excellent service and creating positive experiences for customers and/or partners. You will thrive in a fast-paced environment, enjoy solving problems, and take pride in representing AAT with professionalism and empathy.
Whether supporting customers directly, assisting partners, or managing key operational processes, you will play a vital part in helping people move confidently through their professional journey with AAT.
What exactly will you be doing?
As a as an Advisor working in Customer Support, Partner Support or Customer and Partner Operations, you will, you will provide timely, accurate and empathetic support to customers and partners across multiple channels. You will resolve enquiries, provide clear guidance on our products and services, and ensure every interaction reflects AAT’s commitment to delivering a high-quality experience.
These roles combine frontline service, operational accuracy, and cross-team collaboration. You’ll help customers make informed decisions about their next steps and support partners in navigating AAT processes confidently.
Responsibilities:
- Deliver accurate, timely customer and/or partner support across phone, email, live chat and other digital channels.
- Investigate and resolve enquiries, ensuring all individuals feel listened to, supported and valued.
- Maintain up‑to‑date knowledge of AAT products, services, policies and procedures.
- Accurately update internal systems with all interactions, actions and resolutions.
- Identify vulnerable customers and escalate safeguarding concerns appropriately.
- Support outbound call activity to enhance engagement and drive positive outcomes.
- Ensure customer and/or partner data is handled securely and in line with data protection requirements.
- Share insights and feedback to improve customer experience, processes and service quality.
- Strengthen collaboration across Customer & Account Management teams to resolve complex queries efficiently.
- Contribute to continuous improvement initiatives and maintain accuracy in operational processes.
Qualifications/Requirements:
- Strong verbal and written communication skills.
- Excellent active listening and problem‑solving abilities.
- Confidence handling multi‑channel enquiries with professionalism.
- Good time management, prioritisation and attention to detail.
- Experience in customer service or a similar support‑based environment.
- Ability to work collaboratively within and across teams.
- Empathy, resilience, adaptability and a positive, solutions-focused mindset.
- Familiarity with CRM or digital platforms.
- Understanding of Awarding Organisation or professional body environments (desirable).
- Educated to A‑Level standard or equivalent, ideally in business, communications or customer relations.
If you’re someone who thrives on helping others, loves problem‑solving and wants to be part of a supportive, purpose‑driven organisation, we’d love to hear from you.
We’re keen to understand which of our opportunities you’re most excited about:
- Customer Support Advisor (FTC)
- Partner Support Advisor (Perm)
- Customer and Partner Operations Advisor (Perm)
Just share your preference in the ‘Interest in this Role’ question within the application form.
Benefits:
At AAT we believe in treating our staff well and this is reflected in our wide-ranging benefits, which include:
- Hybrid working (1-2 days per week in our London office) and opportunities for further flexible working.
- 25 days’ annual leave, increasing one day per year up to a maximum of 30 days plus bank holidays.
- Great pension scheme, life assurance and critical illness cover.
- Health cash plan.
- Enhanced maternity and shared parental leave contributions of up to 6 months’ full pay depending on the length of service.
- Regular wellbeing initiatives.
- Cycle2Work scheme and much more.
Closing Date: The planned closing date for this role is 7 April 2026 at 17.00, however, we reserve the right to close the role earlier than planned.
It’s an exciting time to join AAT and we would love you to join us on our journey. In 2023 we achieved one-star company status in the Best Companies survey and we have recently launched our strategy to 2030.
We are committed to being an inclusive and welcoming place to work. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience. We have a Diversity and Inclusion (D&I) Champions group, which leads on our D&I strategy and organise events to celebrate and raise awareness. We are a disability-confident committed employer and have signed up to the Race at Work Charter. We have also signed up for the Women in Finance Charter and in 2022 we exceeded our target for appointing females into senior positions.
Come and help us to make AAT an even better place to work!
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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