London, England
Job Overview
We are seeking a motivated and personable Customer Service & Sales Representative to join our team. This role combines delivering exceptional customer support with identifying sales opportunities and driving revenue growth. The ideal candidate will engage with customers, understand their needs, and confidently recommend suitable products or services.
This is a great opportunity for someone who enjoys building relationships, is target-driven, and wants to develop both communication and sales skills in a dynamic environment. The position is paid and suited to individuals who are organised, proactive, and enthusiastic about delivering results.
Responsibilities:
- Respond promptly and professionally to customer enquiries via phone, email, or live chat.
- Identify customer needs and recommend appropriate products or services to maximise sales opportunities.
- Proactively upsell and cross-sell relevant products while maintaining a customer-first approach.
- Build and maintain strong customer relationships to encourage repeat business and long-term loyalty.
- Achieve individual and team sales targets and contribute to overall business growth.
- Resolve customer issues efficiently, ensuring a positive outcome and experience.
- Maintain accurate records of customer interactions, sales activities, and transactions in the CRM system.
- Process orders, returns, and exchanges in line with company policies.
- Follow up with leads and existing customers to convert enquiries into sales.
- Stay informed about product updates, promotions, and market trends to effectively position offerings.
- Collaborate with team members to share sales strategies and improve performance.
Qualifications/Requirements:
- Strong verbal and written communication skills with a confident, persuasive manner.
- Sales-driven mindset with the ability to identify opportunities and close deals.
- Excellent interpersonal skills and the ability to build rapport with customers quickly.
- Strong organisational skills with the ability to manage multiple tasks and leads simultaneously.
- Resilience and a positive attitude when working towards targets.
- Ability to work independently as well as part of a team.
- Experience with CRM systems or sales tools is desirable.
- Basic computer literacy, including MS Office (Word, Excel).
- Previous experience in customer service, retail, or sales is advantageous but not essential—full training will be provided.
Benefits:
Job Type: Full-time
Pay: From £27,000.00 per year
- Discounted or free food
- Employee discount
Experience:
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- Sales: 2 years (preferred)
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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