Manchester, England
Customer Services Representative
Wilmington Services Ltd
Manchester (Office Based)
Full-Time | £26,000.00
About Us
Wilmington Services Ltd is an established digital marketing agency specialising in Google Ads, Meta Ads, Lead Generation and Website Development.
We manage a large portfolio of active clients across the UK and are expanding our internal customer success team to support continued growth.
Join Our Job Update Communities
Get fast job alerts, remote opportunities & visa updates instantly.
Join Telegram
WhatsApp Channel
We are looking for a structured and reliable Customer Success Advisor to support our senior team in delivering excellent service and maintaining strong client relationships.
This is an office-based role in Manchester.
The Role
You will support the Senior Customer Success Executive in managing client accounts, responding to queries, updating CRM systems and ensuring smooth day-to-day communication.
This role is ideal for someone with customer service experience who wants to grow within the digital marketing industry.
Responsibilities:
- Responding to client queries via phone, email and messaging
- Assisting with client onboarding and account setup
- Updating and maintaining Monday.com CRM records
- Supporting Google Ads and Meta Ads account checks
- Preparing performance summaries and reports
- Escalating complex issues to senior team members
- Assisting with retention follow ups
- Supporting upsell coordination where appropriate
- Maintaining organised and accurate client notes
- Working closely with management to improve internal processes
Qualifications:
- Minimum 2+ years customer service experience
- Confident communicating via phone, email and messaging
- Experience using CMS or CRM systems
- Basic understanding of digital marketing
- Organised and detail oriented
- Comfortable working in a structured, fast paced environment
Preferred Experience
- Experience working within a marketing or digital agency
- Familiarity with Google Ads
- Experience supporting lead generation campaigns
- Experience with Monday.com or similar CRM systems
Requirements:
- Strong communication skills
- Professional and calm under pressure
- Quick learner
- Team player
- Able to manage workload efficiently
- Positive and solution focused mindset
Benefits:
- £26,000 per year
- Career progression opportunities
- Office based collaborative environment
- Ongoing training and development
Important
This is a support focused role within a structured agency environment. You will be working with a large portfolio of active clients and must be organised, responsive and proactive.
If you are looking to build a long term career in digital marketing and customer success, we would love to hear from you.
Pay: £26,000.00 per year
Experience:
- Customer service: 2 years (required)
- Google Ads: 1 year (preferred)
- Lead generation: 1 year (preferred)
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
Stay updated on job opportunities! Join our WhatsApp and Telegram Job Alert Groups:
Job search assistance
Freelance job listings JobHorizon Whatsapp
JobHorizon Telegram
Disclaimer: Gistmox Job Banks is an independent platform dedicated to providing information about job openings. We are not affiliated with, nor do we represent, any company, agency, or agent mentioned in the job listings. Please refer to our Terms of Services for further details.