We are a veteran iGaming company operating several crypto gaming platforms across the globe.
Fully Remote | Competitive Salary | ⏰ Full-Time
The Opportunity
Join a fast-growing crypto iGaming company where you’ll be the frontline of our player experience. We need someone who can deliver world-class support while building and nurturing our community—this isn’t just a support role, it’s a chance to shape how players experience crypto gaming.
Primary Focus: Customer Support (60%) | Community Management (30%) | Business Development (10%)
Responsibilities:
Customer Support (Your Main Responsibility)
- Handle 40-60+ live chat and email tickets daily via Intercom
- Resolve crypto transaction issues, deposits/withdrawals, wallet problems, and gaming queries
- Troubleshoot technical issues with urgency and clear communication
- Document solutions and build out our help center
- Maintain 95%+ CSAT and sub-5 minute response times
Community Management
- Actively moderate and engage on Discord (our main hub), Reddit, and gaming forums
- De-escalate issues, celebrate wins, and keep the vibe positive
- Share updates, host events, and create sticky content
- Report community sentiment and player feedback to leadership weekly
Growth & Outreach
- Post strategically in crypto gaming communities and forums to attract quality players
- Build relationships with micro and mid-tier KOLs in the crypto gaming space
- Identify partnership opportunities through authentic engagement
Your Schedule
- 5 days/week, 8-hour shifts (40 hours total)
- Flexible shift times based on coverage needs (we’ll discuss during interview)
- Weekend availability may be required on rotation
Qualifications/Requirements:
✅ Native/fluent English – impeccable grammar, spelling, and communication
✅ 2+ years hands-on crypto experience – you actively use wallets, understand gas fees, know the difference between CEX/DEX, and follow crypto culture
✅ 1+ year customer support experience with measurable performance metrics
✅ Intercom proficiency (or Zendesk/Freshdesk—live chat platforms)
✅ Discord community management – you’ve actively moderated servers with 500+ members
✅ Genuine passion for gaming – you understand player psychology and gaming communities
Strong Preferences
⭐ iGaming/online casino/sportsbook experience (huge plus)
⭐ Knowledge of provably fair systems, house edge, RTP
⭐ Experience with KOL outreach or affiliate marketing
⭐ Active on Crypto Twitter, Telegram, or BitcoinTalk
⭐ Understanding of responsible gambling practices
What Makes You Stand Out
- You’ve worked in crypto startups or Web3 projects before
- You have screenshots/metrics proving your support performance (resolution time, CSAT, etc.)
- You’ve grown or managed online communities organically
- You understand meme culture and can communicate with players authentically
- You’ve personally used crypto casinos or gaming platforms
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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