LeisureMod is a modern furniture brand dedicated to creating stylish, functional, and affordable home furnishings that elevate everyday living. With a focus on contemporary design, high-quality materials, and exceptional craftsmanship, LeisureMod offers a wide range of indoor and outdoor pieces that combine comfort with aesthetic appeal. From signature accent chairs to durable patio collections, our products are thoughtfully designed to suit a variety of lifestyles and spaces. We pride ourselves not only on our innovative designs but also on providing a seamless and customer-friendly shopping experience.
Job Overview:
As a Live Chat Customer Service Representative, you will be the first point of contact for customers browsing our online store. You’ll provide real-time support through our website’s chat platform—answering questions, assisting with orders, resolving issues, and delivering an exceptional customer experience that reflects the LeisureMod brand.
This role is 100% remote and ideal for someone who communicates clearly, types quickly, and enjoys a fast-paced digital environment.
Responsibilities:
- Respond promptly to customer inquiries via live chat in a professional and friendly manner
- Assist customers with product information, order placement, shipping updates, and return/exchange support
- Troubleshoot customer concerns and escalate issues when necessary
- Maintain accurate and organized chat records within our CRM system
- Meet quality and response-time targets
- Provide feedback on recurring customer issues to help improve processes
Requirements:
- Previous experience in customer service, preferably in a live chat or e-commerce environment
- Strong written communication skills and excellent grammar
- Fast and accurate typing (30+ WPM preferred)
- Ability to multitask across multiple chat windows
- Reliable internet connection and quiet workspace
- Empathy, patience, and a customer-first mindset
- Ability to work scheduled shifts, including occasional weekends or holidays
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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