ContentJet is a performance-driven UGC production company with team members in over 14 countries. We work with top mobile apps, e-commerce brands, and tech startups to produce scroll-stopping content that performs. From creator-led videos to AI-powered ads, we bring together creativity and speed to help brands scale their paid media with confidence.
Customer Success Manager (Account Management Focus)
Remote – Full Time
Are you a strong Account Manager who knows how to own client relationships, drive retention, and deliver results in a fast-paced creative environment? Do you thrive on structure, communication, and long-term client success? Then you might be the Customer Success Manager we’re looking for at ContentJet.
About ContentJet
ContentJet is a global UGC production company powering high-performance ad creatives for mobile apps, SaaS brands, and fast-scaling e-commerce companies. We combine human creativity, AI-powered production, and strategic testing frameworks to deliver content that performs. Our team spans 14+ countries and works with top brands across TikTok, Meta, and paid social.
The Role: Client Ownership + Retention + Growth
This role is ideal for someone with Account Management experience who wants to go beyond check-ins and reporting. You’ll own client accounts from onboarding through delivery, retention, and growth. You’ll work cross-functionally with Creative Directors, Production Managers, and Editors to keep projects moving—and ensure clients get results worth renewing for.
Responsibilities:
You will:
- Manage and grow a portfolio of client accounts
- Lead onboarding, weekly check-ins, and performance review calls
- Act as the single source of truth for client goals, priorities, and deliverables
- Keep production aligned with client expectations and strategy
- Proactively identify risks, manage challenges, and solve problems before they escalate
- Ensure on-time delivery through strong project communication
- Translate client feedback into clear tickets and actionable briefs
- Present creative updates and campaign insights with clarity and confidence
- Drive retention by delivering exceptional client experience and strategic value
- Identify upsell/cross-sell opportunities and expand accounts
Qualifications/Requirements:
- 2–4 years experience in Account Management or Customer Success
- Agency experience is a big advantage (creative, media, UGC, or influencer marketing)
- Strong communication—clear, confident, and professional
- Excellent at managing multiple accounts and priorities
- You own client outcomes—not just tasks
- Calm under pressure, solution-oriented mindset
- Fluent in English (Spanish or French is a big bonus)
- Familiar with production workflows, UGC, and content strategy is a plus
Tools You’ll Use
- Monday.com
- Slack
- Google Suite
- CRM tools (HubSpot/Pipedrive a plus)
- Loom
- Notion
Benefits:
- Base Salary: $25,000–$30,000 USD/year
- Performance Bonuses: 10–20%
- Career Path: Senior CSM → Lead CSM → Head of Customer Success
- Remote Role – work from anywhere
- High ownership – real impact on client growth and retention
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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